Jordan Alpert Co-Authors Article on Secure Messaging for Patient-Clinician Communication During COVID-19
Jordan Alpert, University of Florida College of Journalism and Communications (UFCJC) Advertising assistant professor, is the co-author of “Secure Messaging and COVID-19: A Content Analysis of Patient-Clinician Communications During the Pandemic” published in Telemedicine and e-Health 2021.
Alpert, former UFCJC Postdoctoral Associates Gemme Campbell-Salome and Samantha Paige, Ph.D. 2018, Cayle Gao, Merry Jennifer Markham, Martina Murphy, Christopher Harle, , Till Krenz and former UFCJC Public Relations Associate Professor Carma Bylund, participated in a study aimed at identifying the most frequently discussed topics using secure messaging as well as understanding how the communication process transpired during the early stages of the pandemic.
According to the authors, “The COVID-19 outbreak revealed the need for responsive and effective public health communication. The secure messaging can disseminate information from trusted sources, clinicians, but can be better utilized to deliver tailored information for specific patient populations.”
They add, “The secure messaging was used to ask specific questions and get advice about how to proceed during the pandemic. Clinicians attempted to provide recommendations and support, even though they were uncertain of the many details about the virus.”