Imagine a common, if not daily, experience in today’s online society: you’re scrolling through a website and ping a chat box pops up, stating “How can I help you today?” Organizations are adopting these live-chat systems that employ either human agents or AI-driven conversational agents. How consumers perceive these live-chat…

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Posted: February 20, 2023

Artificial intelligence (AI) is here to stay, with chatbots as a particularly ubiquitous form of it. Chatbots are automated virtual assistants that can be programmed to interact with humans in various settings, and even show empathy and respond to human need. In the past, chatbot functions were largely utilitarian. More…

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Posted: August 8, 2022