ICRH Research

Academic Publications on Employee Communication Employee Engagement Employee-Organization Relationships Organizational Culture Leadership Communication Change Communication COVID-19 Pandemic Channels Social Media Internal Reputation Employee Advocacy/Communication Behaviors Current Trends and Issues

Academic Publications on Employee Communication

Internal Communication and Employee Engagement

McCown, N., Men, L. R., Jiang, H., & Shen, H. (2023). Internal Communication and Employee Engagement: A Case Study Approach. Routledge, UK. https://www.routledge.com/Internal-Communication-and-Employee-Engagement-A-Case-Study-Approach/McCown-Men-Jiang-Shen/p/book/9781032050041?gclid=Cj0KCQiAx6ugBhCcARIsAGNmMbhP9m9VMu6i30Q8uAdTcXD7j1ThDbdpLzqdIdN4dEFYJkwG7qIltXkaAjwmEALw_wcB

Tkalac Verčič, A., & Men, L. R. (2023). Linking internal communication and employee engagement: Mediating effects of perceived organizational support and employer attractiveness. Public Relations Review, 49(1), 102279. https://doi.org/10.1016/j.pubrev.2022.102279

Men, L. R., Sung, Y., & Yue, C. A. (2019). Relational antecedents of employee engagement: A test of the investment model predictions. Public Relations Journal, 45(3). https://prjournal.instituteforpr.org/wp-content/uploads/Relational-Antecedents-of-Employee-Engagement-Manuscript-Final.pdf

Jiang, H., & Men, L. R. (2017). Creating an engaged workforce: The impact of authentic leadership, transparent communication, and work-life enrichment. Communication Research, 44(2), 225–243. DOI: 10.1177/0093650215613137

Men, L. R. (2015b). Employee engagement in relation to employee–organization relationships and internal reputation: Effects of leadership communication. Public Relations Journal, 9(2), https://prjournal.instituteforpr.org/wp-content/uploads/2015v09n02Men.pdf

Men, L. R. (2015c). The role of ethical leadership in internal communication: Influence on communication symmetry, leader credibility, and employee engagement. Public Relations Journal, 9(1). https://prjournal.instituteforpr.org/wp-content/uploads/2015v09n01Men.pdf

Internal Communication and Employee-Organization Relationships

Men, L. R., & Sung, Y. (2019). Shaping corporate character through strategic communication: The effects on employee-organization relationships. International Journal of Business Communication. DOI: 10.1177/2329488418824989

Men, L. R., & Stacks, D. W. (2014). The effects of authentic leadership on strategic internal communication and employee-organization relationships. Journal of Public Relations Research, 26(4), 301–324.

Men, L. R. (2011). How employee empowerment influences organization-employee relationships in China. Public Relations Review, 37, 435–437. https://doi.org/10.1016/j.pubrev.2011.08.008

Qin, Y. S., & Men, L. R. (2022). Why does listening matter inside the organization? The impact of internal listening on employee-organization relationships. Journal of Public Relations Research. https://doi.org/10.1080/1062726X.2022.2034631

Internal Communication and Organizational Culture

Yue, C. A., Men, L. R., & Ferguson, M. (2020). Examining the effects of internal communication and emotional culture on employees’ organizational identification. International Journal of Business Communication, 58(2), https://doi.org/10.1177/2329488420914066

Men, L. R., & Yue, C. A. (2019). Creating a positive emotional culture: Effects of strategic internal communication and its impact on employee supportive behaviors. Public Relations Review, 45(3), 101764 https://doi.org/10.1016/j.pubrev.2019.03.001

Men, L. R., & Robinson, K. (2018). It’s about how the employees feel! Examining the impact of emotional culture on employee-organization relationships. Corporate Communications: An International Journal. https://doi.org/10.1108/CCIJ-05-2018-0065

Men, L. R., & Jiang, H. (2016). Cultivating quality employee-organization relationships: The interplay among organizational leadership, culture, and communication. International Journal of Strategic Communication. 10(5), 462–479, DOI: 10.1080/1553118X.2016.1226172

Leadership Communication

Men, L. R., Jin, J., Mitson, R., & Vielledent, M. (2022). Leadership communication during turbulent times. In Falkheimer, J., & Heide, M. (Eds). Research Handbook of Strategic Communication, Edward Elgar Publishing.

Men, L. R. (2021). The impact of startup CEO communication on employee relational and behavioral outcomes: Responsiveness, assertiveness, and authenticity. Public Relations Review, 47(4), https://doi.org/10.1016/j.pubrev.2021.102078

Men, L., R., Qin, Y. S., & Mitson, R. (2021). Engaging startup employees via charismatic leadership communication: The importance of communicating “Vision, Passion, and Care.” International Journal of Business Communication https://doi.org/10.1177/23294884211020488

Men, L. R., Chen, Z. F., & Ji, Y. G. (2021). Cultivating relationships with startup employees: The role of entrepreneurs’ leadership communication. Management Communication Quarterly. https://doi.org/10.1177/08933189211017918

Kelleher, T., & Men, L. R., & Thelen, P. (2019). CEO ghost posting and voice: Effects on perceived authentic leadership, organizational transparency, and employee-organization relationships. Public Relations Journal, 12(4) https://prjournal.instituteforpr.org/wp-content/uploads/Ghost-Posting-Updated-090519.pdf

Men, L. R., & Chen, Z. F., & Ji, Y. G. (2018). Walking the talk: An exploratory examination of executive leadership communication at start-up companies in China. Journal of Public Relations Research, 30, 33–56. DOI: 10.1080/1062726X.2018.1455147

Men, L. R. (2015). The internal communication role of the Chief Executive Officer: Communication channels, style, and effectiveness. Public Relations Review, 41, 461–471. doi:10.1016/j.pubrev.2015.06.021

Men, L. R. (2014). Why leadership matters to internal communication: Linking transformational leadership, symmetrical communication, and employee outcomes. Journal of Public Relations Research, 26 (3), 256–279. https://doi.org/10.1080/1062726X.2014.908719

Yue, C. A. & Thelen, P. (2023). Words matter: The impact of workplace verbal aggressiveness on work-life conflict and employee-organization relationships. Public Relations Review, 49(1). https://doi.org/10.1016/j.pubrev.2023.102292

Yue, C. A., Thelen, P., & Walden, J. (2022). How empathetic leadership communication mitigates employees’ turnover intention during COVID-19-related organizational change. Management Decision. https://doi.org/10.1108/MD-01-2022-0011

Yue, C. A., Men, L. R., & Berger, B. K. (2021). Leaders as communication agents. In Men, L. R., & Verčič, A. T. (Eds.), Current Trends and Issues in Internal Communication: Theory and Practice. Palgrave Macmillan.

Change Communication

Men, L. R., NeilL, M., Yue, C. A., & Verghese, A. K. (2022). Enhancing employee commitment to change through uncertainty reduction: The role of channel selection and communication transparency. Journalism & Mass Communication Quarterly. https://doi.org/10.1177/10776990221100518

Men, L. R., Neill, M. S., & Yue, C. A. (2020). Examining the effects of symmetrical internal communication and employee engagement on organizational change outcomes. Public Relations Journal. https://prjournal.instituteforpr.org/wp-content/uploads/Men_Neill_Yue_PRJ_Oct-2020.pdf

Men, L. R., Yue, C. A., & Liu, Y. (2020). “Vision, passion, and care:” The impact of charismatic executive leadership communication on employee trust and support for organizational change. Public Relations Review, 46 (3),101927 https://doi.org/10.1016/j.pubrev.2020.101927

Neill, M., Men, L. R., & Yue, C. A. (2020). How communication climate and organizational identification impact change. Corporate Communications: An International Journal, 25(2), 281-298. https://doi.org/10.1108/CCIJ-06-2019-0063

Yue, C. A., Men, L. R., & Ferguson, M. (2019). Bridging transformational leadership, transparent communication, and employee openness to change: The mediating role of trust. Public Relations Review, 45(3), 101779 https://doi.org/10.1016/j.pubrev.2019.04.012

Yue, C. A. (2022). Fostering employees’ positive change reactions: The role of bridging and buffering strategies. Journal of Public Relations Research, 34(3-4), 152-174. https://doi.org/10.1080/1062726X.2022.2093881

Yue, C. A. (2021). Navigating change in the era of COVID-19: The role of top leaders’ charismatic rhetoric and employees’ organizational identification. Public Relations Review, 47(5). https://doi.org/10.1016/j.pubrev.2021.102118

Internal Communication During the Pandemic

Qin, Y. S., DiStaso, M., Fitzsimmons, A., Heffron, E., & Men, L. R. (2022). How do purpose-driven organizations influence corporate actions and employee trust during the COVID-19 pandemic? International Journal of Strategic Communication,16(3), 426-443. https://doi.org/10.1080/1553118X.2022.2050239

Qin, Y. S., & Men, L. R. (2022). Exploring the impact of internal communication on employee psychological well-being during the COVID-19 pandemic: The mediating role of employee organizational trust. International Journal of Business Communication. https://doi.org/10.1177/23294884221081838

Ruck, K., & Men, L. R. (2021). Guest editorial: Internal communication during the COVID-19 pandemic. Journal of Communication Management, 25(3), 185-196. https://doi.org/10.1108/JCOM-08-2021-163

Men, L. R., Qin, Y. S., & Jin, J. (2021). Fostering employee trust via effective supervisory communication during the COVID-19 pandemic: Through the lens of motivating language theory. International Journal of Business Communication, DOI: 10.1177/23294884211020491

Yue, C. A. & Walden, J. (2022). Guiding employees through the COVID-19 pandemic: An exploration of the impact of transparent communication and change appraisals. Journal of Contingencies and Crisis Management, 1–14. https://doi.org/10.1111/1468-5973.1243014

Internal Communication Channels

Men, L. R., & Hung, C-J. F. (2015). Engaging employees in China: The impact of communication channels, organization transparency, and authenticity. Corporate Communication: An International Journal, 20(4), 448–467.

Men, L. R. (2014b). Strategic internal communication: Transformational leadership, communication channels, and employee satisfaction. Management Communication Quarterly, 28(2), 264–284. https://doi.org/10.1177/0893318914524536

Enterprise Social Media/Employees’ Use of Social Media

Men, L. R., O’Neil, J., & Ewing, M. (2020). From the employee perspective: Organizations’ administration of internal social media and the relationship between social media engagement and relationship cultivation. International Journal of Business Communication. https://doi.org/10.1177/2329488420949968.

Men, L. R., O’Neil, J., & Ewing, M. (2020). Examining the effects of internal social media on employee engagement. Public Relations Review, 46(2). 101880 https://doi.org/10.1016/j.pubrev.2020.101880

Ewing, M., Men, L. R., & O’Neil, J. (2019). Using social media to engage employees: Insights from internal communication managers. International Journal of Strategic Communication, 13(2), 110-132. https://doi.org/10.1080/1553118X.2019.1575830

Yue, C. A. (2022). The paradox of using public social media for work: The influence of after-hours work communication on employee outcomes. Journal of Business Research, 149, 748-759. https://doi.org/10.1016/j.jbusres.2022.05.079

Yue, C. A. (2022). Exploring employees’ after-hours work communication on public social media: antecedents and outcomes. Social Science Computer Review. https://doi.org/10.1177/08944393211055322

Internal Reputation

Men, L. R. (2014c). Internal reputation management: Effects of authentic leadership and transparent communication. Corporate Reputation Review, 17, 254–272.

Men, L. R., & Stacks, D. W. (2013). The impact of leadership style and employee empowerment on perceived organizational reputation. Journal of Communication Management, 17, 171–192. DOI: 10.1108/13632541311318765

Men, L. R. (2012a). CEO credibility, perceived organizational reputation, and employee engagement. Public Relations Review, 38, 171–173. https://doi.org/10.1016/j.pubrev.2011.12.011

Yue, C. A. & Thelen, P. (2023). What drives perceived internal reputation? Empirical evidence from Chile. Journal of Communication Management. ahead-of-print. https://doi.org/10.1108/JCOM-09-2022-0106

Employee Advocacy/Employee Communication Behaviors

Thelen, P., & Men, L. R. (2020). Commentary: The role of internal communication in fostering employee advocacy: An exploratory study. International Journal of Business Communication. DOI: 10.1177/2329488420975832

Thelen, P., Yue, C. A., & Verghese, A. K. (2022). Increasing employee advocacy through supervisor motivating language: The mediating role of psychological conditions. Public Relations Review, 48(5). https://doi.org/10.1016/j.pubrev.2022.102253

Yue, C. A., Thelen, P., & Verghese, A. K. (2022). Should I speak up? How supervisory communication, team culture, and team relationships determine employees’ voice behavior. International Journal of Business Communication. https://doi.org/10.1177/23294884221104794

Yue, C. A. (2021). Creating organizational authenticity and identification: Effect of leaders’ motivating language and impact on employee advocacy. International Journal of Business Communication. https://doi.org/10.1177/23294884211035116

Thelen, P., & Yue, C. A. (2021). Servant leadership and employee advocacy: The mediating role of psychological empowerment and perceived relationship investment. International Journal of Communication, 15, 3802-3826. https://ijoc.org/index.php/ijoc/article/view/17076/3531

Current Trends and Issues in Internal Communication/State of the Art

Men, L. R., & Tkalac Verčič, A. (2021). Current Trends and Issues in Internal Communication: Theory and Practice. London: Palgrave Macmillan. https://link.springer.com/book/10.1007/978-3-030-78213-9

Men, L. R., & Bowen, S. (2017). Excellence in Internal Communication Management. Business Expert Press, New York. https://www.businessexpertpress.com/books/excellence-internal-communication-management/

Lee, Y. & Yue, C. A. (2020). Status of internal communication research in public relations: An analysis of published articles from 1970 to 2019. Public Relations Review, 46(3). https://doi.org/10.1016/j.pubrev.2020.101906

Yue, C. A. & Thelen, P. (2023). The state of internal communication in Latin America: An international Delphi study. Public Relations Review, 49(1). https://doi.org/10.1016/j.pubrev.2022.102262

g with: Understanding and segmenting your internal audience. The Institute for Public Relations. Link to the article: http://www.instituteforpr.org/knowing-talking-understanding-segmenting-internal-audience/

Men, L. R. (2016, June 20). Four steps to manage organizational change. The Institute for Public Relations. Link to the article: http://www.instituteforpr.org/four-steps-manage-organizational-change/

Men, L. R. (2015, November 10). 10 ways to create a corporate culture for employee engagement. The Institute for Public Relations. Link to the article: http://www.instituteforpr.org/10-ways-create-corporate-culture-employee-engagement/

Men, L. R. (2015, June 8). Chief engagement officer: CEO communication style and channels. The Institute for Public Relations. Link to the article:

http://www.instituteforpr.org/chief-engagement-office-effective-ceo-communication-styles-and-channels/

Men, L. R. (2014, November 21). Does ethical leadership engage employees? The Institute for Public Relations. Link to the article:

http://www.instituteforpr.org/ethical-leadership-communication-engage-employees/

Men, L. R. (2014, August 13). Chief engagement officer: The role of CEOs in internal communication. The Institute for Public Relations. Link to the article:

http://www.instituteforpr.org/chief-engagement-officer-role-ceos-internal-communication/

Men, L. R. (2013, October 28). Engaging employees: Effectiveness of traditional vs. new media channels. The Institute for Public Relations. Link to the article: https://instituteforpr.org/engaging-employees-effectiveness-traditional-vs-new-media-channels/

Men, L. R. (2013, July 16). Building a favorable internal reputation: The effect of authentic leadership and transparent communication. The Institute for Public Relations. Link to the article: https://instituteforpr.org/building-a-favorable-internal-reputation-the-effect-of-authentic-leadership-and-transparent-communication/

Men, L. R. (2011, December 9). Leadership style and organizational reputation. The Institute for Public Relations. Link to the article: http://www.instituteforpr.org/2011/12/leadership-style-and-organizational-reputation/

Yue, C. (2022, September 21). How to navigate change using transparency, charisma and empathy? The Institute for Public Relations. Link to the article: https://instituteforpr.org/how-to-navigate-change-using-transparency-charisma-and-empathy/

Yue, C. (2021, September 28). Leadership going social: How U.S. nonprofit executives engage publics on Twitter? Link to the article: https://instituteforpr.org/leadership-going-social/