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35 Skyline Drive
Lake Mary, Florida 32746
Phone: 407-741-5169
Fax: 407-805-0888
Web site: www.fox35orlando.com/about/jobs
Contact: Jean Fromm , Human Resources

IT Support Technician

  • Provide PC technical support to FTS employees. This includes the installation, configuration, and ongoing usability of desktop laptop computers, mobile devices and peripheral technology. 
  • Ensure systems interconnect seamlessly with diverse systems and Active Directory resources.
  • Ensure system configurations and operations are in compliance with company policies and procedures.
  • Maintain hardware/software inventories for all IT managed technologies.
  • Work with support vendors to troubleshoot technical problems on PCs, servers and software.
  • Deploy new or upgraded technologies as defined in approved projects.
  • Assist in information gathering associated with asset management and IT initiatives on an as-needed basis.

Minimum experience/qualifications:

  • BS/BA in Computer Science, or equivalent experience.
  • 4+ years supporting Windows PCs, Servers, 3+ years supporting a user based >75 people
  • 2+ years basic IP networking.
  • Familiarity with Technologies including OS–MS Windows, Server 2008/2012 and MS Windows 2007/2010
  • Hardware Platforms including HP Desktop and ProLiant Servers, Cisco Switches, Tablets and Smartphones
  • Applications/Software including MS Office, McAfee Antivirus, Microsoft SCCM, Backup Exec, Ghost (or equivalent, and PGP disk encryption.
  • Ability to resolve issues and isolate faults methodically, follow defined procedures and processes
  • Deal with frequent change and unexpected events
  • Demonstrate accuracy and thoroughness
  • Exhibit sound and accurate judgment and logical reasoning,
  • Show initiative and learn quickly with little supervision.

(Posted 1/16/2019)