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35 Skyline Drive
Lake Mary, Florida 32746
Web site: www.fox35orlando.com/about/jobs
Contact: Jean Fromm , Human Resources
IT Support Technician
- Provide PC technical support to FTS employees. This includes the installation, configuration, and ongoing usability of desktop laptop computers, mobile devices and peripheral technology.
- Ensure systems interconnect seamlessly with diverse systems and Active Directory resources.
- Ensure system configurations and operations are in compliance with company policies and procedures.
- Maintain hardware/software inventories for all IT managed technologies.
- Work with support vendors to troubleshoot technical problems on PCs, servers and software.
- Deploy new or upgraded technologies as defined in approved projects.
- Assist in information gathering associated with asset management and IT initiatives on an as-needed basis.
- BS/BA in Computer Science, or equivalent experience.
- 4+ years supporting Windows PCs, Servers, 3+ years supporting a user based >75 people
- 2+ years basic IP networking.
- Familiarity with Technologies including OS–MS Windows, Server 2008/2012 and MS Windows 2007/2010
- Hardware Platforms including HP Desktop and ProLiant Servers, Cisco Switches, Tablets and Smartphones
- Applications/Software including MS Office, McAfee Antivirus, Microsoft SCCM, Backup Exec, Ghost (or equivalent, and PGP disk encryption.
- Ability to resolve issues and isolate faults methodically, follow defined procedures and processes
- Deal with frequent change and unexpected events
- Demonstrate accuracy and thoroughness
- Exhibit sound and accurate judgment and logical reasoning,
- Show initiative and learn quickly with little supervision.